TERMS AND CONDITIONS

Welcome to Buddy Pegs  We hope you and your family enjoy your cycling experience in NWA. The following are our Terms and Conditions for rentals of bikes and other equipment:

Credit Card – All payments owing by the Customer will be charged to the Customer’s credit card. Wheel Wranglers accepts Mastercard, Visa, American Express and Discover.

Booking and Deposit – Reservations are only accepted with 100% prepayment for your rental. A valid ID and credit card are required to be presented at the time of reservation.

Cancellation Policy – Up until 14 days before your rental starts, your prepayment is 100% refundable. Inside of 14 days before your rental starts, 50% of your prepayment is refundable. Cancellations within 72 hours of your rental are 100% non-refundable.

Payment and Rental Period –The Customer will be charged the daily and multi-day rental rates appearing on Buddy Pegs website and agreed on at the time of reservation. 1 rental day is 1 business day (1100 AM - 6:00 PM Tuesday- Thursday & 11-7pm Fri & Sat). 

RENTAL AGREEMENT: The Undersigned accepts full responsibility for the Equipment and authorizes Buddy Pegs to charge my credit card for any damage to the Equipment and replace the Equipment at full retail value if not returned by the agreed date.

Biking Safety: The Undersigned acknowledges that I/we have been advised to wear an approved helmet while Biking. I/we acknowledge that I/we have been advised to wear a full-face helmet and other protective equipment such as elbow/ forearm and knee/shin armor when free riding or downhilling. The Undersigned is aware that Biking is subject to all applicable municipal and provincial highway traffic regulations. The Undersigned is familiar with the proper use of the Equipment, including all quick release mechanisms, brakes and gear shifters. The Undersigned is aware that there are technicians available to answer any questions that I/we may have as to the proper use of the Equipment.

Early Rental Returns - Buddy Pegs is unable to offer a refund for return of rentals prior to rental period end time. 

After Hours Returns - Buddy Pegs is not able to accommodate returns outside of business hours. Any equipment returned to Wheel Wranglers outside of business hours will be charged a $50 fee. 

Trailers - Trailers and kids bike seats may only be rented and used with Personal Bikes if additional waiver is signed. Personal equipment, including trailers, kid seats, and tag-a-longs may not be used with Buddy Pegs bicycles. Pets, including but not limited to dogs and cats, are not allowed inside any Buddy Pegs trailer. A $200 per day fee will be charged for violation of this policy. 

Reservation Change Policy - Reservation changes, including equipment, reservation date, delivery time, pick-up time and delivery and pick up locations may be accommodated, subject to availability. Reservation changes, when possible, will incur a $25.00 change fee.

Extensions and Late Returns – Customers may request a Rental Extension to keep the equipment longer than the rental period. Rental Extensions are not guaranteed. 

Damage – It is expected that all gear used for rental and demo purposes will be returned in the same condition it was received in. However, if the gear is returned with damage beyond normal wear and tear or damage that renders the gear unusable, the customer will be responsible for those damages and the customer’s credit card will be charged for the cost of repair or the retail value of the equipment if it is unusable. The bottom line is to treat our gear like it’s your own.

Cleaning Fee - Bicycles returned to Buddy Pegs with excessive mud, dirt or other debris beyond acceptable condition will be charged a minimum $50 cleaning fee for non-electric bikes and $100 for electric bikes. Hosing of any bicycle is not allowed and will result in a cleaning fee charge. 

Electric Bicycles - Electric bicycles (e-bikes) may be operated by minors 16 years of age and older with direct parent/guardian supervision.  **Additional Waiver to Be Signed For Kids E-Bikes

Customer agrees to ride electric bicycles in designated areas only.  

Multiple day rentals of our e-bikes include the battery charger.

Insurance – Upon reservation of your rental you may want to check with your insurance to see coverage options for damages incurred while riding the bicycle. Damage insurance is not available for purchase on our bikes. We recommend contacting your credit card company or homeowner/renter's insurance company for possible additional coverage.

Liability Waiver – Anyone who rents or demos equipment will have to sign our liability waiver. Anyone under the age of 18 will need a parent or legal guardian to sign a liability waiver.

RELEASE OF LIABILITY AND ASSUMPTION OF RISK: All terms of Buddy Begs Release of Liability and Assumption of Risk are hereby incorporated herein and made part of these Terms and Conditions, and the Undersigned acknowledges receiving and/or reviewing such terms and signing of waiver.

Rental to Minors – Bicycles and equipment will only be rented to adults age 18 or older. Minors can only utilize bicycles and equipment under the direct supervision of a parent or legal guardian. Parent or legal guardian must sign waiver and must be present.

Privacy – We are committed to keeping your information confidential. We do not sell, rent, or lease our lists to third parties, and we will not provide your personal information to any third party individual, government agency, or company at any time unless compelled to do so by law. We will use your e-mail address solely to provide timely information about Buddy Pegs, and about your rental reservation, community events and occasional promotions. We will use your Mobile Phone to send you SMS text messages only for the same purposes.

If you have any questions about your reservation or any of these terms and conditions, please call us at 479-268-4030 or email us at rental@buddypegs.com

Buddy Pegs to Stripe  – Payment Authorization Agreement

Buddy Pegs accepts the following credit cards: Mastercard, Visa, American Express, Discover. These charges are processed through Stripe.

By submitting my rental reservation and signing this agreement, I confirm to be an authorized Credit Cardholder of the card I use at checkout; and in accordance with my Cardholder Agreement, I agree to the following terms of payment for the rental of Equipment:

RENTAL FEES: From the time identified on this Agreement until the Equipment is returned, I agree to pay the daily or multi-day rates as agreed upon reservation.  The minimum charge is one day. I agree to pay all charges for miscellaneous service and all sales, use, rental and excise taxes including any applicable tax-related surcharges.

DAMAGE FEE:  I shall pay Buddy Pegs for all losses and/or damage to the Equipment, including theft or vandalism, regardless of fault. If the Equipment is damaged,  I agree to pay the reasonable costs of repair and diminution in value. If the Equipment is damaged beyond reasonable repair (as determined by Buddy Pegs), I shall be responsible for the retail fair market value less any salvage value, if applicable. In addition, I shall also be responsible for the loss of use, administrative fees, as determined by Buddy Pegs or specified by law, plus any towing, pick-up and/or storage charges. In the event of theft, I shall be responsible for paying loss of use at the daily rate for each 24 hours I delay in paying the total loss. I am responsible for any loss if the Undersigned: (1) abuses the Equipment or violates any prohibited use or operation as specified in this Agreement; (2) rides recklessly; (3) rides while under the influence of alcohol or a controlled substance; (4) fails to promptly report an accident to the police and Buddy Pegs ; (5) fails to complete an accident report; (6) obtains the Equipment through fraud or misrepresentation; or (7) uses the Equipment for an illegal purpose. I authorize Buddy Pegs to collect from a responsible third party any applicable loss and/or damage. In the event Buddy Pegs obtains a recovery from a third party after I have paid Buddy Pegs for all or part of any loss, Buddy Pegs will refund to me any excess above the amount of the loss plus administrative fees and other incurred collection and costs and attorney’s’ fees.

If I return Equipment with damage, I authorize Buddy Pegs to charge my credit card a Damage Fee. I understand this fee will be calculated by the amount of damage to the Equipment. I authorize Buddy Pegs to charge my credit card a Damage Fee up to the full value of the Equipment for any Equipment on my Rental Reservation that I return with damage, or that is lost, stolen or destroyed, regardless of fault.

LATE FEE: If I choose to keep the Equipment longer than my rental duration, I agree to contact Buddy Pegs to request a Rental Extension. I understand that a Rental Extension is not guaranteed. If I choose to return Equipment for a duration longer than my selected Rental Period, without receiving a Rental Extension, I authorize Buddy Pegs  to charge my credit card with a late fee of one-hundred and fifty percent (150%) of the day Rental Rate for each non-returned item, per each day I fail to return them.

Example Late Fee Calculation:

Fitness Bike Rentals: $45/day * 150%

Late Fee: $67.50 + Tax per day    

EQUIPMENT NON-RETURN FEE: I understand that all Equipment must be returned at the end of my Rental Period. If I choose not to return any Equipment on my Rental Reservation at check-in, I authorize Buddy Pegs to charge my credit card the full retail value of the non-returned Equipment.

The value of the transaction may be subject to taxes, foreign transaction, currency exchange or other fees. Your bank or credit or debit card company may convert the payment into the local currency and charge fees, resulting in differences between the amount displayed on wheelwranglers.com, and the final amount charged to your bank account or credit or debit card statement. Please contact your bank or card company if you have any questions concerning any applicable conversion or fees.

ACCIDENTS-THIRD PARTY CLAIMS: Buddy Pegs is not responsible if I cause injury to another person or if I damage another Bicycle or Equipment, vehicle or personal property of another. I agree to indemnify and defend Buddy Pegs and pay any claim brought by a third party arising out of use of the Equipment and for any liability associated with any personal accident/injury as a result of use of Equipment.

Buddy Pegs Waiver: