Booking Terms & Conditions

Any cancellation, reschedule, transfer or refund request must be made in writing by email to info@essentialcycles.com.

01 Bike & Equipment Rentals

• Cancellations and reschedules made more than 24 hours before pickup are subject to a $10 administration fee.

• Refunds will not be given with less than 24 hours' notice.

• Rentals must be returned to the shop by 4pm on the return date. Late returns are charged an extra day's rental at the next price bracket.

02 Bike Storage

• Drop off and pick up during shop hours.

• Cancellations made more than 24 hours before drop-off are subject to a $10 administration fee. Refunds will not be given with less than 24 hours' notice.

• If your bike isn't picked up by the end of your booking, we keep charging the daily storage rate until it's collected.

• Online storage bookings run up to 30 days. For longer storage, contact us.

03 Single Day Clinics & Tours

Clinic cancellations can be made up to 14 days before the event date when a refund (less 10% admin fee) will be made on request. Refunds will not be given after this date. Rescheduling your booking may occur up to 14 days before the event. Participants may reschedule or transfer their booking (less 10% administration fee) to another event as a booking credit for use within 6 months of the initial payment. Participants may transfer their booking to another person with a $20 administration cost up to 48 hours prior to the event, with notice to, and agreement by Ozmosis Training to ensure that the course is suitable for the new participant.

04 Multi-day Clinics, Events & Tours

Any multi-day event requires 21 days notice of cancellation, whereby a refund (less 10% administration fee) will be made on request. Refunds will not be given after this date but participants may transfer their booking (less 20% administration fee) to another event as a booking credit for use within 6 months of the initial payment. Participants may request to transfer their booking to another person with a 20% administration cost up to 5 days prior to the event, with notice to, and agreement by Essential Cycles / Ozmosis Training to ensure that the course is suitable for the new participant. Cancellations, Transfers or Booking Credits are not available from 5 days prior to the event. No Exceptions.