Terms and Conditions
Late Return Fee:
Equipment is required to be returned a minimum of 15 minutes before closing (4:45pm Tuesday - Saturday; 3:45pm Sunday). Returns made after this will be charged $20/person for every 15 minutes late. Renters are required to call and notify Ride The Glide if they expect they will be returning late. If equipment is not returned, no notification is made and the renter cannot be contacted, Ride The Glide will file a police report against the renter at 1 hour past due.
Cancelations & No Shows:
Cancellations are required to be made a minimum of 24 hours prior to the rental start time to be exempt from any changes. Cancellations made in less than 24 hours but during business hours on the day before the booking (example: rental is booked for Wednesday, and cancelled on Tuesday between 9am and 5pm) will be subject to a 50% cancellation fee. Cancellations made in under 24 hours and after business hours (example: rental is booked for Wednesday, cancellation is made between 5pm Tuesday and 9am Wednesday) and "no shows" will be charged the full rental amount, regardless of cancellation reason.
How my Card Will be Charged:
The card details you provide below at checkout will be held with the payment processor Stripe in accordance with their policies, and will only be charged in the event of a "no-show", late cancellation, or for loss/damage of the rented equipment. The provided card must have sufficient funds to cover the potential loss of all of the rented equipment in the event of theft or other such event as would cause the loss of the equipment or sever damage to it.
Transportation of Equipment:
Ride The Glide does not authorize the transportation of the rented equipment. Any attempt made to transport the rental equipment will result in the termination of the rental agreement with no refund. Transporting the rental equipment will result in a $200 fine per equipment transported.
Unauthorized Riders, Passengers AND Towing Prohibited:
It is prohibited for any person to ride or otherwise operate the rental equipment that has not completed a rental agreement and signed the liability waiver. It is prohibited to carry any passengers on the equipment at any time, and the customer may not make modifications of any kind to allow someone to ride as a passenger. No one may ride on the handlebars or crossbar at any time. Towing or pulling of any type and of any object or passenger is expressly prohibited while using the rental equipment.
Liability Waiver:
Ride the Glide – RTG E-Bikes Inc.
offers its rental equipment with the terms, conditions
and notices as follows:
Wherever used herein, the term “equipment”
shall include any E-Bikes or other equipment, rented from Ride the Glide - RTG E-Bikes Inc. The customer understands and agrees that
the equipment described in this contract remains the property of and that the
failure by the customer to return said equipment to Ride the Glide - RTG
E-Bikes Inc. within the time provided in this contract may constitute a crime
and subject the customer to criminal prosecution.
Read and sign where indicated, this reflects
that you
have read and understand the conditions and terms of this agreement. If you do not understand, seek
clarification with our staff before signing this agreement.
All riders must be a minimum of 16 years old, for riders under 18 years old they must have a parent or guardian accompany them on the rental and sign for them. All riders must be able to provide a valid government issued photo I.D.
RESPONSIBILITY FOR
DAMAGE OR LOSS & Authorization to Charge
Customer agrees to return the equipment in the same condition as it was received; clean with ordinary
wear and tear excepted and in UNDAMAGED condition
in order to avoid any damage charges, for repair, maintenance or replacement.
Customer accepts use of the equipment AS IS; in good condition and accepts full
responsibility for care of the equipment while in their possession. Damaged
parts or components will be repaired/replaced at the shop’s discretion and customer
agrees to pay regular shop rates and retail prices for components replaced.
Clean condition means normal wear and tear is accepted but does not include
flat tires, broken spokes, bent rims, damaged frames, handlebars, seats
or other parts from misuse and/or crashes.
Regardless of the party at fault, the customer
understands and agrees to be responsible for any damage to said equipment.
By renting, and with my signature, I, the customer, authorize Ride
the Glide - RTG E-Bikes Inc. to store my credit card details until the
equipment is returned and, if necessary, charge this credit card for all costs
in the case of damages and required repairs, as outlined herein to the equipment
during my rental period. In case of
theft, I will be responsible for reimbursing Ride the Glide - RTG E-Bikes Inc.
for the original price of the equipment, plus the cost of any accessories that
were provided at the time of the rental.
If any action is brought to enforce any of the terms of conditions of
this agreement, or to recover any sums due hereunder, the customer agrees to
pay all attorney fees, court costs, or other related expenses.
THE RENTER ACKNOWLEDGES:
- I agree to NOT transport the equipment on or in a vehicle
- I agree to not ride or use equipment in any
body of water (lake, river, ocean etc.)
- I agree to not change or substitute any parts
on the equipment.
- I agree to always wear a helmet (provided) while operating the
equipment.
- I agree to ride following traffic laws, and
those of common courtesy and trail etiquette.
- I agree to not ride under the influence of, or be impaired by, alcohol or drugs.
- If you are suspected to be impaired your rental will be terminated without refund
- I understand that this activity may result in
severe injury, including but not limited to spinal or head injury or death.
- I understand that this activity may result in
hazards posed by other vehicles and traffic or road conditions, pedestrians,
and obstacles.
- I will understand how to operate the equipment being rented before leaving the store.
- I acknowledge that I am responsible, and liable, for any damage or harm to myself, pedestrians, property or automobiles while operating the
equipment.
- I acknowledge that I am responsible for the equipment,
and it is to be used only by signers of this agreement and shall not be
operated by any other parties.
- I will ensure that all my questions about the equipment, its capabilities, and
restrictions are answered by Ride the Glide - RTG E-Bikes Inc. staff before leaving with the equipment.
CUSTOMER LIABILITY, ASSUMPTION OF RISK WIAVER AND RELEASE AGREEMENT:
LIABILITY:
The customer shall assume liability for any and all damage or loss to personal property and accident/injury to other persons related to
the use of said rental equipment.
ASSUMPTION OF RISK: I understand and accept that renting this equipment
and participating in cycling activities exposes me/my child to
hazards that may entail unavoidable risk of death, personal injury, and loss of, or damage to property. I also understand I/my child should be in good physical health
to participate in cycling, and I confirm that I/my child have no
significant health issues that prevent me/my child from participating in cycling.
I/my child have no medical conditions, nor have I/my child been diagnosed with
a condition that prevents me from cycling. Despite the
aforementioned risks and acknowledgements, I hereby assume all risk of injury
or loss of life to myself/my child and loss of or damage to property arising
out of renting this equipment and participating in cycling. I
understand the inherent risk involved in using this equipment and accept full
responsibility for any and all such damage or injury which may result.
WAIVER AND RELEASE: In consideration of Ride the Glide - RTG E-Bikes Inc. renting me this equipment, I specifically release and forever discharge Ride
the Glide - RTG E-Bikes Inc. and its affiliates, officers, agents, and
employees from any and all liability or claims for injury, illness, death or
loss of or damage to property which I/my child may suffer while renting this equipment
and participating in cycling. This discharge specifically includes,
but is not limited to, liability or claims for injury, illness, death or damage
caused by the negligence of Ride the Glide - RTG E-Bikes Inc. or its affiliates,
officers, agents, or employees. It is my intent by this Waiver and Release
Agreement to release Ride the Glide - RTG E-Bikes Inc. and hold it harmless
from all liability for any such property loss or damage, personal injury, or
loss of life, whether caused by the negligence of Ride the Glide - RTG E-Bikes
Inc. or whether based upon breach of contract, breach of warranty, or any
other legal theory. In signing this document, I fully recognize that if injury,
illness, death or damage occurs to me/my child while I am engaged in using the
e-bike or participating in cycling, I will have no right to make a
claim or file a lawsuit against Ride the Glide - RTG E-Bikes Inc. or its
affiliates, officers, agents or employees, even if they or any of them
negligently cause my injury/my child’s injury, illness, death or damage. This waiver is governed by the law of British
Columbia and any legal action taken by a participant must be filed with a court
of law in Victoria, BC. Any damages
sought are limited to the total amount paid for the services rendered by Ride
the Glide - RTG E-Bikes Inc.
INDEMNIFICATION:
On my own behalf and on behalf of my
heirs, executors, personal representatives, administrators and assigns, I hereby release, indemnify and agree
to hold harmless Ride the Glide - RTG E-Bikes Inc., its officers, directors,
owners, representatives, employees, agents, successors and participants of and from any and all losses, costs,
damages, claims, demands, rights and causes which may arise and which result
from illness, personal injuries, property damage, death or any other damages or
injuries, not included herein to myself and any other third parties, occurring
during or as a result of my use of their equipment.
I HAVE CAREFULLY READ THIS AGREEMENT IN ITS ENTIRITY AND I UNDERSTAND ITS CONTENT.
I
AM AWARE THIS IS AN ASSUMPTION OF RISK, WAIVER AND RELEASE OF LIABILITY, INDEMNIFICATION
AND I SIGN IT VOLUNTARILY.
I ALSO UNDERSTAND THAT I SHOULD NOT AND MAY NOT
PARTICIPATE IN THIS ACTIVITY IF I AM UNDER THE INFLUENCE OF ALCOHOL OR DRUGS. And that attempting to do so will result in the forfeit of my rental without refund.
I ACKNOWLEDGE FULL RESPONSIBILITY FOR MY SAFETY AND
WILL RIDE SAFELY AND RESPONSIBLY.
I
UNDERSTAND THAT I AM RESPONSIBLE FOR RETURNING ALL EQUIPMENT RENTED &
THE COST TO REPAIR OR REPLACE IF DAMAGED OR STOLEN, AND I AUTHORIZE RIDE THE
GLIDE - RTG E-BIKES INC. TO CHARGE MY CREDIT CARD FOR THE REPAIR OR REPLACEMENT
COSTS.