Terms & Conditions

Wherever used herein, the term “equipment” shall include any equipment rented from Zach’s Bikes.  Zach’s Bikes, its agents, servants, and employees shall not be responsible for personal injuries or property damage, loss or delay incurred by any person arising out of the act of negligence of any direct or supplemental carrier or other person rendering any of the services or products being offered in these rentals; nor shall Zach’s Bikes be responsible for any injuries, death, damage, loss or delay in any means of transportation or by reasons of any event beyond the actual control of Zach’s Bikes, or of any agent or supplier, or due to force majeure. Renters follow any suggested itinerary at their own risk and agree not to hold Zach’s Bikes responsible for injury or death resulting from accidents. We strongly recommend the use of approved helmets whenever mounted on a bicycle.  Helmets can be provided at no extra cost. The bicycles provided for use are in satisfactory operating condition and participants agree to use them at their own risk or call deficiencies to the attention of a company representative. ​Individual bike specifications are subject to change based on availability of replacement components. Instruction in the use, assembly and maintenance of bicycles will not be provided and participants affirm that they are competent and familiar with the use of a multi-speed bicycle.

DELIVERY AND COLLECTION

Delivery and collection service is subject to approval by management at delivery and collection location, and Zach’s Bikes. All delivery and collection locations should have a staffed reception and local contact phone number. Renters are responsible for ensuring that management at their accommodation is agreeable to accepting bike delivery and providing safe storage for bikes pending the renters arrival.  Similarly, renters are responsible for ensuring that management at the designated collection address are agreeable to safely storing bikes and handing them over to our company representatives. 

Original Drivers License and Credit Card are to be presented during delivery/pickup and must match information on file as well as match in name. If this cannot be produced during pickup, this reservation will be cancelled without refund of deposit.

 
REPAIR, MAINTENANCE AND RESPONSIBILITY FOR DAMAGE OR LOSS

All our bikes are professionally serviced before dispatch. Customer is responsible for the care of this equipment and agrees to pay up to full retail value for any damage or loss, other than reasonable wear, resulting from use or transport of the equipment. Examples of reasonable wear are Chain Wear, Minor Wheel Truing (less than 3mm runout), Tire Wear, Brake Bleeding. Examples of damage of loss that the Customer may be charged for include Significant Paint Damage, Dented, Cracked or Bent Frame, Flat Tires, Major wheel truing or broken spokes, any damage resulting from poor transport, Bent, Kinked or Broken Cables/Housings/Hoses.  Customer agrees he/she will return the equipment in the same good condition as when received, ordinary wear and tear accepted, and to repair and replace lost or stolen, damaged or broken bicycles or parts or to reimburse Zach’s Bikes for said equipment. Therefore regardless of the party at fault, customer understands and agrees to be responsible for the theft or damage to said equipment.

Bikes returned excessively muddy or dirty will be assessed up to a $40 charge per bike for cleaning.

SUBLEASING PROHIBITED

Customer understands and agrees that any subleasing of rental equipment is prohibited.

CUSTOMER LIABILITY

Customer shall assume liability for any and all damage or loss of and to personal property, accident / injury to other persons related to said rental equipment.


PAYMENT TERMS

Bike rental: Upon confirmation, a deposit of 25% per reservation is requested to secure your reservation.  This deposit is applied to your invoice and the remaining balance is payable upon pickup of the bikes.

We may require a damage deposit in the form of credit card charge plus the driver’s license / photo ID of one member of the party.  Any deposit given by the customer shall be applied to and guarantee the faithful performance of all the provisions of this agreement and all repairs necessary to said equipment. If any action is brought to enforce any of the terms of conditions of this agreement, or to recover any sums due to hereunder, customer agrees to pay all legal fees, court costs, or other expenses.

CANCELLATIONS AND REFUNDS
Bike rentals: Cancellations received 48 hours or more before your start date will receive a full refund of any monies paid to date.  Cancellations received less than 48 hours before your start date are not eligible for refund. ​

Rentals ending before the end date are not eligible for refund.  All applicable refunds will be issued upon return of all rented equipment.

Delivery:  Cancellations received 7 Days or more before your start date will receive a full refund of any monies paid to date.  Cancellations received less than 7 Days before your start date are not eligible for refund. ​

LATE RETURN FEE :

An additional day’s rental fee will be charged for each day customer keeps equipment after the return date specified on this contract. All equipment must be returned directly to Zach’s Bikes or wherever agreed.

TERMINATION OF AGREEMENT:

Customer agrees that Zach’s Bikes has the right to terminate this agreement at any time and retake possession of said equipment and for said purpose Zach’s Bikes may enter upon the premises of the customer without becoming liable for trespass.

Crater Lake Delivery

Crater Lake National Park is about an hour drive from our store. We will drop off and/or pick up your bike from a couple of different locations within the park to aid in your adventures. Please carefully read the FAQ before making a reservation.

• Crater Lake (Rental Drop-off & Pickup Only, no Shuttles): $30 Pickup Per Bike, $60 Pickup & Dropoff per bike. There must be a minimum of 4 bikes for the pickup or delivery to take place. If there are less than 4 bikes being delivered, you are welcome to purchase the empty slots to meet the 4 bike minimum.

*Up to 6 People and 6 Bikes (rates are per trip, not per person). Late arrival charges apply ($5 per 5 minutes of driver wait time) if shuttle must wait for people. Weight limits apply for heavier bikes such as E-Bikes or loaded touring/bikepacking bikes (unless gear is removed). Rear Rack is rated to 60 lbs for 2 bikes, 35 pounds/bike for all others. Room is available inside the van but less people can safely fit inside the van.

Reservations are required 7 days in advance for Crater Lake deliveries. The deposit is considered non-refundable 7 days prior to your delivery.

Custom quotes can be made for trips outside the above listed locations. Please email zach@zachsbikes.com for more information.

Crater Lake FAQ

Can you transport me from Klamath Falls into the Park?

Due to our permitting and insurance, we are only able to transport equipment. You need to supply your own transportation into the park (including any entrance fees).

What is the Ride like?

Crater Lake is arguably one of the best road bike rides in the United States. It is one of the most stunning roads that circumnavigates the lake with panoramic vistas every few miles.

The ride is hard, by most people’s measure, tackling 35 miles and 3500’ of elevation gain. If you do not have a lot of experience on a bike, we strongly recommend one of our Electric assist bikes. It still will require effort, but people of average fitness are able to ride it with careful attention to the battery level.

Most people take 3-5 hours to complete the ride, but some people draw it out up to 7- or 8-hour venture.

See the route here.

There is no off-road or trail option, this is open to car traffic, though once you get onto East Rim Drive, the traffic greatly decreases. The trails that exist within the park are strictly regulated for non-bicycle travel. While there is one small trail that is open to bikes, it’s not a trail we recommend checking out until your second or third visit.

What time of year is best for this ride?

Please note that Crater Lake gets 20-50 feet of snow per year! While they do an amazing job of clearing the roads, it can be as late as July before the entire rim is open. You can still do rides in May and June, though you may only get parts of West Rim Drive. This is still a great ride and very scenic, but it would be an out-and-back ride of less than 20 miles. Come September, the weather can be very unpredictable up there. We don’t recommend making long term bookings for September for this reason, however a week booking is still feasible.

For a good idea of when the road will open this year, refer to the chart of opening dates on Crater Lake’s Operating Hours & Seasons or simply call the ranger station at 541-594-3400.

Where in the park are you able to deliver the bikes?

Due to constraints in our permit, we are only able to deliver the bikes to the Steel Visitor Center, or Picnic Hill. We usually recommend Steele Visitor center as you will not have to end your ride on a huge climb, but some people want to get an early look at the lake and choose Picnic Hill instead.

What is the earliest you can deliver?

The earliest we can deliver bikes up there is 10:30 AM, the latest we can pick up is 6:30 PM. Pickup and delivery does not have to be on the same day, allowing for multi-day excursions. Please note that the price of the delivery includes two trips, one for drop-off, one for pick-up.

Are rental bikes included in the price of the delivery?

No, the rental bikes are in addition. Place your reservation at zachsbikes.com/rentals. If you wish to send your bike to us to have it assembled and delivered, that is a possibility as well. Please email servicedepartment@zachsbikes.com to setup a service date. We can transport up to 9 bikes in a single trip.

What kind of lead time do you need to book the delivery?

We require a one week booking with a non-refundable deposit of 50% due 7 days prior to the date of the delivery. This service requires quite a bit of manipulation of our staff schedule and resources and we cannot always guarantee a solution booked in a shorter time frame.