THE OKOBOJI CYCLIST
BIKE RENTAL — BOOKING TERMS & CANCELLATION POLICY
These Terms apply to all bicycle rental reservations made with Okoboji Cyclist, whether booked online, by phone, or in person. By placing a reservation and paying any deposit or rental fee, you agree to these Terms.
1. Reservations
A reservation is confirmed once payment or a valid deposit is received. Reservation changes (date, bike model, rental length) are subject to availability and may be made by contacting the Shop directly.
2. Cancellation & Refund Policy
Our cancellation policy works like an airline ticket — the sooner you cancel relative to your booking and pickup date, the more you get back:
If You Cancel… | Condition | Refund |
Within 24 hours of booking | Regardless of pickup date | 100% refund |
More than 24 hours after booking | 7 or more days before your scheduled pickup date | 50% refund |
Less than 7 days before pickup | 6 days or fewer before your scheduled pickup date | No refund |
Refund percentages are based on the total amount paid at the time of booking. “Pickup date” means the first scheduled day of your rental as confirmed on your reservation. “Booking” means the date and time your reservation and payment were originally submitted.
3. How to Cancel
• Cancellations must be submitted by phone, email, or in person — no-shows without contact are treated as a cancellation with no refund.
• Refunds are issued to the original form of payment within 5–7 business days of a confirmed cancellation.
• Any eligible refund under this policy is for the rental fee only; non-refundable add-ons (if any) will be noted at the time of booking.
4. Early Returns & No-Shows
No refund or credit is provided for bikes returned early or unused rental days once the rental period has begun. Failure to pick up a reserved bike without canceling in advance is treated as a no-show and is non-refundable.
5. Shop-Initiated Cancellations
If Okoboji Cyclist must cancel a reservation (e.g., due to unsafe weather, equipment failure, or unavailability), you will be offered a full refund or the option to reschedule at no additional charge.
6. Changes to Reservation Dates
If you'd like to move your pickup date rather than cancel, contact the Shop as early as possible — rescheduling is subject to availability and is treated as a new booking date for purposes of this policy if more than one change is requested.
7. Acknowledgment
This policy is part of, and should be read together with, the Okoboji Cyclist Bicycle Rental Agreement, Waiver, and Release of Liability signed at pickup. Questions about an existing reservation should be directed to Okoboji Cyclist directly.
