Terms:

• You will need to sign our liability waiver and must be approved for a credit card pre-authorization before riding.

• Under the age of 18? A parent or legal guardian will need to be present and fill out a waiver at the time of their demo.

• Be on time for your appointment and return your bike before the end of your rental period.

• Bring your photo ID, credit card, appropriate footwear, and helmet for your appointment.

• Demo bikes are to be ridden from the Experience Center only and not permitted to be transported by car 

• Demo Bikes are to be ridden responsibly and lawfully, obeying all local signage and regulations. Helmets and appropriate safety equipment must be in use at all times.

• Gazelle bikes are meant for riding on paved surfaces only. Do not take demo bikes off-road or onto the sand. 

• Experience Center staff reserve the right to refuse service and demo rides. If you have already made a reservation and service is refused, a full refund will be provided.

Damage Policy:

• Any damage incurred to Gazelle Experience Center property must be paid in full.

• Any failure to return Gazelle Experience Center property will result in a charge at full replacement value.

Cancellation and Refund Policy:

• Reservations may be canceled up to 24 hours in advance of your appointment to receive a full refund. You may reschedule your reservation based on availability. 

• No-show reservations will be charged in full.

• Appointments cannot be extended. If you arrive late to your appointment, you will only have whatever remaining time is left in your reservation period to demo a bike. If you know you are going to be late, please call us to reschedule.

• In rare cases of very poor weather, we will offer same-day full refunds.