PRICE AND DURATION

1.      The customer is not allowed to return a rented bicycle/equipment after the date and time stated in the contract. Bikes must be returned to Alaska Trail Guide Rental Staff at the location it was picked up.

2.      One day is considered to be 24 hours.

3.      Alaska Trail Guides is not obliged to give any refund for rented bikes that are returned before the end of the contractual period.

4.      For each hour that the rental period is exceeded Alaska Trail Guides is entitled to charge customers $30 on top of the actual rental price. For each following day, the renter will incur an additional $150 charge per bike.

5.      If the bicycle is not returned on time, Alaska Trail Guides is entitled to take back the bicycle immediately.

CANCELLATIONS

1.        When a customer cancels a bike rental:    

a.       Up until 7 days before the start of the bike rental, 100% of the price will be refunded.

b.      7 - 2 day(s) in advance: 50% refund

c.       No refund within 48 hours of rental

PAYMENT AND INSURANCE

1.    Payment for the bike rental needs to be done in advance.

2.    Additional insurance is recommended and is available for purchase. The insurance consists of:

OBLIGATIONS FOR THE CUSTOMER

1.        Customer must treat the bicycle/equipment well and in accordance with its actual purpose.

2.        Customer must return the bicycle/equipment to Alaska Trail Guides in its original condition. Any changes or additions by or on behalf of the customer must be undone.

3.        By renting a bicycle or other equipment, the customer declares to be:        

a.       In good physical condition, i.e. not suffering from any medical diseases or complaints that influence their riding ability.

b.      Able to properly ride a bicycle without the assistance of others, including but not limited to knowing how to use handbrakes and shifting gears.

4.        Alaska Trail Guides staff, guides, and managers reserve the right to judge the capacities and abilities of a customer or rider prior to the use of a bicycle or renting equipment.

5.        For bike rentals, the customer must obey all traffic laws and instructions from Alaska Trail Guides staff.

6.        The customer/rider must behave as a good renter/rider, which means he:

a.       Is not permitted to sublet or sublease the bicycle.

b.      Is not permitted to give the bicycle or equipment to a person other than the rider.

c.       Is not permitted to take the bicycle outside of Anchorage Alaska.

d.      Must ensure that the person who is contractually indicated as the rider is legally permitted, and physically and mentally fit enough to ride a bicycle.

e.       Must secure loads on the bicycle with due care.

f.        Is not permitted to continue using the bicycle if it’s damaged when its use can lead to aggravation of the damage or affect traffic safety.

ADDITIONAL INSTRUCTION FOR CUSTOMER(S)

1.        The customer must return the bicycle in a clean condition. Cleaning costs with a minimum of $25 may be charged.

2.        Customers must bring a copy of the contract with them upon returning the bike.

3.        Customers must never leave the bicycle unattended unless properly locked. Alaska Trail Guides staff will demonstrate correct use of the locks if one is provided with the rental.

4.        At the start of the rental, the customer needs to check the bicycle and report any possible defects to the Alaska Trail Guides staff. When the defect(s) cannot be repaired instantly, the customer is permitted to have a replacement bike if one is available. As soon as the customer leaves the Alaska Trail Guides shop, the renter accepts the condition of the bicycle.

5.        In case any problems with the bicycle occur in Anchorage, the customer needs to return to the Alaska Trail Guides shop. Alaska Trail Guides does not reimburse any repairs performed by other companies. When the damage occurs outside of Anchorage, Alaska Trail Guides will only reimburse repairs performed by another company if:

a.       The damage, kind of repair and costs of the repair are discussed with, and approved by, Alaska Trail Guides Operations Manager by telephone AND;

b.      The customer bought the Rental Insurance

6.        In the event of injury to the customer and/or damage or loss of the bicycle and/or equipment, the customer is obligated to:

a.       Inform Alaska Trail Guides as soon as possible (by visiting the shop or by telephone.

b.      Follow instructions from Alaska Trail Guides.

c.       Provide all (requested) information and documents that relate to the event that caused the injury/damage.

d.      Not leave the bicycle behind without properly securing it.

e.       Report the event to the local police.

f.        Submit a fully completed and signed claim form to Alaska Trail Guides within 48 hours.

OBLIGATIONS FOR ALASKA TRAIL GUIDES

1.        Bike rental, Alaska Trail Guides provides a bicycle with the statutory and agreed features and accessories, which is clean, well maintained, and in a technically good condition.

2.        In case of damage to the bicycle prior to the rental, Alaska Trail Guides will make a report of the damage in the presence of the customer.

3.        Alaska Trail Guides will inspect the bicycle for any damage immediately after it is returned.

CUSTOMER’S LIABILITY FOR DAMAGE

1.        The customer is liable for any damage to Alaska Trail Guides related to the bike/equipment rental.

2.        The customer is liable for actions and omissions of the rider(s) and other users of the bicycle(s) comprised by the contract, even if they didn’t have the customer’s permission to use the bike.

3.        The customer must respect all rules and regulations. The customer uses the bicycle on their own responsibility. If a customer infringes any State or Federal rules or regulations, Alaska Trail Guides can by no means be held liable.

4.        In the event of loss, theft, or damage of the bicycle, Alaska Trail Guides is entitled to charge a (maximum) compensation of:

a.       $1,000 for a cruise or hybrid or kids bike

b.      $2,000 for a hardtail mountain bike or fat tire mountain bike

c.       $4,000 for a full-suspension bike

d.      $5,000 for an e-bike.

e.       For damaged parts of any bike, prices are determined by the Alaska Trail Guides Bike Mechanic staff. The hourly rate for repairs is $45.

RENTAL INSURANCE

1.        Alaska Trail Guides offers rental insurance, which assures customers less financial risks in case of damage to, or theft of, the bicycle.

2.        Rental insurance costs: for all bikes: $10 per bike per rental occurrence.

3.        The rental occurrence covers theft and damage of the bicycle during normal use.

4.        The amount due in case of damage is based on the costs of repairing the bicycle. Alaska Trail Guides staff will assess the damages.

5.        In case of theft, the decreased financial risk only applies when the customer is able to hand over the keys of the bicycle to the Alaska Trail Guides staff.

6.        Alaska Trail Guides strongly recommends optional rental insurance.

DISSOLUTION OF THE CONTRACT

1.      Alaska Trail Guides is entitled to terminate the contract and seize the bicycle/equipment if:

a.       The customer does not obey one or more of their obligations unless the omission does not justify dissolution.

b.      The customer dies is put under guardianship, applies for a moratorium, is declared bankrupt, or is in a legal debt management regime.

2.      If Alaska Trail Guides is entitled to seize the bicycle(s), the customer must offer full cooperation.

3.      If the customer dies prior to the rental period, the contract is automatically dissolved.

4.      Alaska Trail Guides is not liable for any damage caused by the dissolution of the contract.