TERMS & CONDITIONS – ALPENLAND SKI & CYCLE
At Alpenland, we are committed to providing exceptional knowledge,
selection, and service. To ensure a safe and seamless experience for all our
guests, the following terms and conditions apply to all rentals at our
locations.
1. Booking & Personal Information
- By using our online booking system, you agree to
provide accurate information as required on our rental forms.
- Your contact details will only be used for
reservation-related communications. We do not send unsolicited emails.
2. Payments
- All payments are securely processed via Stripe Payment
Solutions, an industry leader in payment security. Your payment
information is encrypted and protected at all times.
- Rentals must be paid in full prior to equipment pickup.
3. Cancellations & Refunds
- Cancellations made at least 48 hours prior to the
rental start time: Eligible for a full refund, minus a $5 processing
fee per reservation.
- Cancellations made within 48 hours of the rental start
time: Subject to a $10 fee per bike (or applicable equipment) plus a
$5 processing fee per reservation.
- Cancellations made on the day of the rental or
no-shows: No refund will be issued.
- All cancellations must be submitted through our booking
system or by contacting us directly.
4. Equipment Pickup and Return
- Equipment is to be returned on the last day of the
rental period.
- Equipment must be returned directly to a staff member
for check-in.
5. Late Returns
- Equipment returned after the last day of the rental
period is subject to a late fee of 25% of the daily rental rate per item,
per day late.
- Equipment not returned within 72 hours of the scheduled
return date may be considered lost or stolen, and replacement charges may
apply.
6. Use and Misuse of Equipment
- Equipment must only be used for its intended purpose
and by the person(s) named in the rental agreement.
- Misuse or unauthorized transfer of equipment is
strictly prohibited.
- Renters must follow all local laws, road traffic
regulations, and piste rules for winter sports.
7. Liability and Insurance
- Renters are responsible for any loss, theft, or damage
to equipment during the rental period and may be charged the current
replacement value for lost or stolen items.
- All equipment is used at the renter’s own risk.
Alpenland is not liable for injuries or accidents occurring during use of
rental equipment.
- Renters are strongly encouraged to have their own
liability and accident insurance, as rental fees do not include insurance
coverage.
8. Deposit and Identification
- Rentals must be paid in full prior to pickup. A valid
government-issued ID may be required at the time of pickup.
9. Age Restrictions and Supervision
- Renters must be at least 18 years of age to rent
equipment. Minors must be accompanied by an adult or have written
parental/guardian consent.
10. Early Termination and Force Majeure
- No refunds are given for early returns unless
accompanied by a medical certificate (e.g., in case of accident or
illness).
- No refunds are provided due to bad weather or lift
closures.
11. Equipment Condition and Inspection
- All equipment is inspected, cleaned, and maintained
before each rental. Any pre-existing damage will be documented.
- Renters should inspect equipment upon pickup and report
any issues before use.
- Upon return, equipment will be inspected for damage or
excessive wear. Charges may apply if found.
12. Security and Storage
- Equipment must be stored securely when not in use,
especially overnight, to prevent theft or damage.
13. Privacy
- Your personal and payment information is handled in
accordance with our privacy policy and will not be shared with third
parties except as required for booking and payment processing.
14. Jurisdiction and Governing Law
- This agreement is governed by the laws of Alberta,
Canada, and any disputes will be subject to the courts of Alberta.
15. Contact
- For questions or further information, please contact us
at info@alpenland.ca or
(403) 329-6099.
We appreciate your business and look forward to serving you. Enjoy
your adventure with Alpenland!