Gonzo Cycles
REPAIR SERVICES
READ THIS AGREEMENT.
IT AFFECTS YOUR LEGAL RIGHTS IN THIS REPAIR.
AUTHORIZATION: Customer authorizes the work described in this repair order and authorizes the use of any parts, supplies, or materials necessary to accomplish that work. A mechanic's lien on the bike is expressly acknowledged to secure payment for the materials, parts, and services provided in connection with the work. Customer grants Gonzo Cycles and its agents and employees permission to operate the bike, including on public streets or highways, for purposes of testing and inspection. The Repair Quotation is provided only for the repairs recommended and listed herein. Any additional problems identified during repair will be extra. At the sole discretion of Gonzo Cycles, a minimum charge of $29 diagnosis fee may apply to all bikes left for repair, whether Customer authorizes the repairs or not. No guarantee is made for the time of delivery or length of time the bike is in repair.
LIMITATION ON AND DISCLAIMER OF WARRANTIES This Limited Warranty only covers the labor to repair the listed problem or defect. Customer must deliver the bike to Gonzo Cycles for any repair warranty claims. Customer accepts repairs "as-is" and agrees that they have thoroughly inspected the bike to their total satisfaction before possession. All warranties are made void in the event any repair performed by Gonzo Cycles has been tampered with, altered, or repaired by any person not expressly authorized by Gonzo Cycles or repair that is made by any other party not specifically authorized by the manufacturer. In any event or dispute, Customer agrees the maximum amount for damages of any kind shall not exceed the cost of the service. Customer's sole remedy for damages will be repair or refund. Customer and Gonzo Cycles mutually agree that any dispute arising as a result of this sale will be arbitrated under the rules of the American Arbitration Association and that the decision made will be final.
CUSTOMER POSSESSION. Once Customer takes possession of the Vehicle in any form or leaves the business property of Gonzo Cycles with the bike, Customer accepts the Vehicle as complete and to their full satisfaction (exclusive of any stated warranty).
SPECIAL CONDITIONS FOR GAS-OPERATED BIKES & E-BIKE KITS. In addition to the conditions contained herein, any bike or kit, gas or electric, new or used, assembled from a kit or un-assembled, by Gonzo Cycles or by anyone else, that utilizes a gas-operated motor or electric motor, is hereby excluded from any and all repair warranties, expressed or implied.
PURCHASES
TERMS AND CONDITIONS OF SALE
LIMITATION ON AND DISCLAIMER OF WARRANTIES
Any warranties on the bicycle, e-bike, gas bike (collectively “vehicle”), parts or accessories, whether express or implied and including any warranty of merchantability or fitness for a particular purpose, are limited to those offered by the manufacturer. Gonzo Cycles disclaims all warranties, whether express or implied, on the vehicle, parts or accessories, including any warranty of merchantability or fitness for a particular purpose. The Customer may obtain warranty service from any provider associated with or authorized by the manufacturer. Warranties do not cover damage to the frame, fork, rims, or flat tires. Warranties do not cover user negligence or wear items (tires, brakes, chain, etc.). Customer accepts any used vehicle purchase "As-Is" and agrees that he/she has fully inspected the Vehicle to his/her full satisfaction prior to possession. Gonzo Cycles warrants any new vehicle for one year from the date of purchase for mechanical defects that existed prior to Customer possession. Any mechanical defect found by Customer after taking possession—other than those caused by customer or by the negligence of the customer or as the consequence of others—during the warranty period, will be repaired at no labor cost to the Customer.
SPECIAL CONDITIONS FOR GAS OPERATED BIKES AND E-BIKE KITS
In addition to the conditions contained herein, any vehicle or kit, gas or electric, new or used, assembled from a kit or un-assembled, by Gonzo Cycles or by anyone else, that utilizes a gas-operated motor or electric motor, is hereby excluded from any and all warranties, expressed or implied, and is sold as-is. Gonzo Cycles expressly excludes any and all claims for damages, actual or consequential, arising from the purchase or use of any and all kits or Vehicles assembled from a kit.
DEALER ADDITIONS AND DELETION OF ACCESSORIES
Customer may request Gonzo Cycles to make the additions and deletions of accessories which are noted herein. Customer understands and agrees that certain parts or merchandise additions may not conform exactly with factory installed additions. Customer understands that Gonzo Cycles already may have added equipment or accessories to the vehicle.
DAMAGES
Customer agrees the maximum amount recoverable for damages of any kind shall not exceed the cost of the merchandise or vehicle. Customer’s sole remedy for damages or claims of any type will be repair or refund. Customer and Gonzo Cycles mutually agree that any dispute arising as a result of this sale will be submitted to binding arbitration.
CUSTOMER POSSESSION
Once Customer takes possession of the vehicle or leaves the business property of Gonzo Cycles with the vehicle, Customer accepts the vehicle as complete and to his/her full satisfaction.
ACKNOWLEDGEMENT OF RISK AND LIMITATION OF LIABILITY
Customer understands that using a vehicle has inherent risks of injury to the Customer or others. Risks of injury include, but are not limited to, minor bumps and bruises, major injuries or even death, and as such, Customer certifies that he/she/they are fully competent and skilled to operate the vehicle under all conditions. The Customer and any other operators/passengers/riders or others hereby personally accept all risks and liabilities of any and all activity associated with the vehicle or merchandise.
RETURNS AND SATISFACTION GUARANTEE
With a copy of this Sales Receipt, Customer may return any new merchandise within 30-days of purchase for exchange or full refund, as long as it is in the original manufacturer’s package, in new condition, unused and complete. All used vehicles or used merchandise sales are final and may not be returned for refund. Used motorized vehicles purchased for $500 or more, and used un-powered vehicles purchased for $100 or more, may be considered for exchange within 10-days of original purchase or 100 miles, whichever is sooner, for a full in-store credit, less 10% of the purchase price (excluding sales tax), applied to any other used or new vehicle of equal or greater value, as long as the vehicle being exchanged is in equal or better condition as it was at the time of purchase. Gonzo Cycles reserves the right to discount or reject the exchange request at its full and sole discretion. New vehicles are not returnable but may be considered for exchange within 10-days of purchase, less a restocking fee of 10%, at Gonzo Cycles’s sole discretion, less any fees for repair or cleaning, in store credit, towards any other vehicle of equal or greater value.
SPECIAL ORDERS
For customized items or special orders placed by Customer, a non-refundable deposit will be required to place the order. In addition, Customer will be responsible for any restocking charges or return fees assessed by the manufacturer, if the order is cancelled. Customer will forfeit deposit if item is not picked up within 30-days from receipt of merchandise by Gonzo Cycles, as compensation for handling.
FREE HEALTH CHECK (mini tune-up)
For new Vehicles, customer is entitled to a no obligation, no cost, health check of vehicle, at 30-days (±15 days) and at one year (±30 days) from purchase date. For used Vehicles, customer is entitled to a no obligation, no cost, health check of vehicle during the first month of ownership. Customer will be required to bring the vehicle to the shop and leave it for the service department to make the health check.
SHIPPING
For any merchandise or vehicle shipped, all shipping is FOB to the shipper. If an item arrives damaged, due to shipping, customer must make claim to the shipper for relief. In any event, if Customer makes a claim or dispute, Customer must deliver merchandise or vehicle, at Customer’s expense, to Gonzo Cycles’s principal office location for relief. Shipping charges are non-refundable.
LAYAWAY
At Gonzo Cycles's sole discretion, selected items may be held for up to 30-days on deposit. Customer may make payments toward the item at any time during the 30-day period. The initial deposit for the item is non-refundable and forfeited by the Customer at the end of the 30-day holding period if the balance is not paid in full. Additional payments made during or after the hold period will be forfeited after 30 days from the payment. Customer may pay the balance due at any time during the hold period and redeem the item, completing the transaction. Payments do not accrue interest. Forfeited deposits will be considered fair compensation to Gonzo Cycles for liquidated damages for removing the item for sale, administrative costs and storage.
ACCOUNTS AND STORE CREDIT
Purchases made on account must be paid in full every 30 days. 1.5% interest per month will accrue on past due accounts. Store credit must be used in 90 days or less. Credit account balances for a store credit that are over 90 days old are forfeited. No interest will accrue on unused store credit.
MOBILE SERVICE
For services rendered remotely, and for deliveries, some warranties may apply to the Vehicle, parts or to work done. If a defect is not directly related to the original repair, is not covered by the manufacturer's warranty, or is a new problem, as determined by Gonzo Cycles, the customer is responsible for all costs associated with the repair or service call. If the customer had the Vehicle delivered to their location or the repair was done remotely, the customer is responsible for bringing the Vehicle to the shop for remedy. Gonzo Cycles reserves the right to cover trip charges or warranties at its sole discretion. Warranties do not include repairs or remedies anywhere except at Gonzo Cycles main store location in Carpinteria, CA. If any work is done at the customer's location, the customer is responsible for any additional mobile service charges, or a trip charge, regardless of any warranties. Flat tires are not covered by warranty. Gonzo Cycles is not a towing service and does not provide emergency mobile repair – all Vehicle repairs must be scheduled.