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Terms and Conditions
The Hub
Our rental period is for the business day, from when we open, and are due back 1 hour prior to closing. Due to the high volume of rentals during peak season, a $100 late fee per bike per day for bikes not returned on time. Early pick up is one hour before closing the night before and cost $15 per bike. Please note that the bike will not be guaranteed ready until closing the evening before. *Early pickup cannot be honored if requested the same day and we cannot accomodate walk-ins for early pickup.
We do our best to accommodate any changes or cancellations 48 hours or more prior to the morning of rental. Bike rentals cancelled without 48 hours notice will incur a $30/bike fee. No-call, no-show reservations will also incur a $30/bike fee.
Bikes will not be rented for bike park use or races due to excessive wear on the bikes. Use of rental bikes at parks or for racing may result in additional fees at the discretion of The Hub staff.
Transportation and security of bikes is the responsibility of the customer. Although The Hub provides bike racks for rentals The Hub is not responsible for damage caused to vehicles or bikes. While there are limited trails accessible from The Hub they are not suitable for all riders. If you are new to mountain biking or to riding in the area we highly recommend purchasing a map or booking a guide.
The Hub staff is happy to provide trail and route recommendations; however, due to peak season as well as limited knowledge or rider capability recommendations may be limited. We recommend doing your research and purchasing a map in the store. Your first time riding here? Book a tour here, here or here!
Other restrictions and fees may apply due to: poor weather, trail and bike damaging conditions, excessive wear or damage to a bike, bike swaps, etc
Taxes and fees are not included in list price.
While it is rare that trails are actually closed due to weather, we do try to respect the trail conditions and ride when and where it is appropriate. The Hub reserves the right to cancel reservations due to poor trail conditions.
A portion of rental fees goes to support the Pisagh Trail Fund. For more information or to get involved with local trail initiatives visit: www.pisgahconservancy.org