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Terms and Conditions
OZ E-Bikes, LLC
When you rent from us, we will:
• Review the e-bike and its features with you.
• Provide you with a helmet and lock.
• Provide a short skills test and watch you ride the bike.
If we think that you may not have the necessary skills
to ride the bike, we have the right to refund your money
and cancel the rental.
• Provide you with a list and map of suggested rides.
• Cover the terms and conditions of your rental with you.
Your safety is most important to us.
In order to rent our e-Bikes, you MUST be at
least 18 years old with a government-issued ID,
cell phone number, email address, and a major
credit card. Riders between the ages of 16 and
18 must also have a valid government-issued ID
and must be accompanied and signed for by a parent renter.
There is a 275 lb. weight limit for the e-Bikes.
Rental Policies
- A driver’s license and a credit card are required
- Riders must sign our Liability Waiver
- E-bike rentals may be canceled due to rain
/ wet trails – full rental credit for weather-related
cancellations will be issued
Reservation Details
Cancellations: All reservations must be canceled
24 hours prior to the scheduled date of the e-bike pick up.
No Call/No Show: Failure to pick up your
bike will result in 100% forfeiture of payment.
Early Returns: There are no refunds once
the bike is picked up and paid for.
Late Arrivals: Late arrivals will be charged the full amount.
Always be sure to double check your pick-up date and time!
Late Returns: Bikes must be returned no later than
closing time on the due date or be subject to additional charges.
Rental Day: A rental day is from Open to Close
(not 24 Hours).
Rental Damage Protection Plan:
Our damage protection plan protects you
if the bicycle is damaged while in your possession.
The Rental Damage Protection Plan is included
with every rental free of charge. We cover the
first $100 in damages
(This could be: Tire puncture, broken shifters, etc.).
For damages over $100 you pay 50% (for example,
For $200 in damage you only pay $100).
Additional Details:
Credit Card and Driver’s License/ Passport/
Government issued ID are required for all rentals.
Prices do not include sales tax.
Your bike may become unavailable due to
circumstances out of our control. You will
receive a full refund and be notified via email.
During the rental, the rider is required to comply
with the rules of the US Highway Code. OZ E-Bikes,
Rentals & Tours rejects any liability for improper
use of the bike or for the rider’s failure to comply
with the regulations of the US Highway Code.
The renter will be instructed on legal paths to take
with the e-Bikes. Failure to comply with these
rules could result in the issuance of a ticket by
the authorities. The renter will be responsible
for the payment of this ticket.
OZ E-Bikes, Rentals & Tours can refuse to rent
to people under the influence of alcohol or drugs
or for any other reason justified by the judgment
of the company.
In the event of loss of helmet, lock, bag or any
accessories of the vehicle or damages, the renter,
will pay the necessary amount to restore the
vehicle to its original condition or replace keys,
according to the estimate of the supplier.
In case of theft or total loss of a bike, the
renter will be charged the cost of the e-bike
or item they have damaged – Note: E-bikes
range from $1,000-$6,000 at OZ E-Bike, Rentals & Tours.
The e-bike must be returned within the time slot
indicated in this contract to the same place where
it was delivered or an agreed-upon location.
The e-bike will be considered returned only
when it is returned to a representative of OZ
E-Bikes in person. Failure to return the bike
without prior notice or without proven
exceptional circumstances will be considered
an act of theft and the renter will be reported to the police.
Each bike is equipped with a lock. If the renter
decides to park the bike in any location the lock
must be used to secure the bike. In the event of
theft of the bike, the renter must file a report
to the authorities and provide OZ E-Bikes with
a copy of the theft report. The renter will be billed
the agreed amount as compensation for the stolen
bike (Note: E-bikes range from $1,000-$6,000
at OZ E-Bike, Rentals & Tours.). If the bike is found,
fully recovered in the same condition it left the shop,
the sum will be returned to the renter.
All riders must wear the proper safety
equipment, including the supplied helmet.
Gloves are recommended but not required.
All riders must be age 18 years or older.
Those riders between the ages of 16-18
must be accompanied and signed for by
a parent.
TERMS OF WAIVER RELEASE FORM
Waiver of Claims, Assumption of Risks, and
Indemnity Agreement (“Agreement”) contains
the Terms and Conditions for your electric
bicycle rental. This Agreement is between
the bicycle renter (“Renter”) and OZ E-BIKES,
LLC, LLC (“OZ E-BIKES, LLC”) and covers the
rental of the electric bicycle and any related
equipment and accessories such as tires,
lights, rack, lock, helmet, safety gear, and
related miscellaneous gear (“Bicycle”).
this Agreement until the Bicycle is returned
Renter agrees to pay the hourly, daily, or
multi-day rates as agreed upon reservation.
Renter agrees to pay all charges for miscellaneous
service and all sales, use, rental, and excise taxes
including any applicable tax-related surcharges.
Your reservation can be rescheduled, subject to
availability, or we can issue you a refund.
event are final and cannot be changed. In addition,
no-shows and non-canceled rentals will be charged
for the reservation in full.
via email or phone.
Renter understands that Renter must pay in full
an amount (to be used against the final bill) equal
to the estimated total charge for the Bicycle rental
at the rates indicated on the website and confirmed
over the phone and via email. OZ E-BIKES, LLC only
accepts payment by credit card. Renter authorizes
OZ E-BIKES, LLC to charge Renter’s credit card any
amounts due from Renter as a result of the Bicycle rental.
Renter understands that all charges are not final
and are subject to an audit of the returned bicycle.
Renter specifically agrees and authorizes OZ E-BIKES, LLC
to make any charges by credit card if there is damage
beyond normal wear and tear.
Renter agrees to return the Bicycle to OZ E-BIKES, LLC
in the same condition as received, except for ordinary
wear and tear (which does not include flat tires), on
the due date and time and at the location specified
by OZ E-BIKES, LLC. Renter agrees to return the Bicycle
sooner if so, demanded by OZ E-BIKES, LLC. Renter
understands that there may be rate or special charges
if Renter returns the Bicycle at a different time, date, or
location than indicated in this Agreement.
Renter will not use or permit the Bicycle to be used for
hire, to be operated in a test, race, or contest, or to be
ridden in water, or in any location that operation would
be illegal or a nuisance to others. Renter will not use or
permit the Bicycle to be used for any illegal purpose. A
violation of this paragraph automatically terminates
the rental and makes Renter liable to OZ E-BIKES, LLC
for any penalties, fines, forfeitures, liens, recovery and
storage costs, and any related legal expenses associated
with a violation of this paragraph.
Damage to Bicycle:
Renter shall pay OZ E-BIKES, LLC for all losses
and/or damage to the Bicycle, including theft or
vandalism, regardless of fault. If the Bicycle is
damaged, Renter agrees to pay the reasonable
costs of repair and diminution in value. If the
Bicycle is damaged beyond reasonable repair
(as determined by OZ E-BIKES, LLC), the renter
shall be responsible for the full amount of the
bike ($1,199 up to $1,999), with the value
dependent upon the model being rented.
In addition, Renter shall also be responsible
for the loss of use, administrative fees, as
determined by OZ E-BIKES, LLC or specified
by law, plus any towing, pick-up, and/or
storage charges. In the event of theft,
Renter shall be responsible for paying
loss of use at the daily rate for each 24
hours Renter delays in paying the total
loss. Renter is also responsible for any
loss if Renter: (1) abuses the Bicycle or
violates any prohibited use or operation
as specified in this Agreement; (2) rides
recklessly; (3) rides while under the influence
of alcohol or a controlled substance; (4) fails
to promptly report an accident to the police
and OZ E-BIKES, LLC; (5) fails to complete
an accident report; (6) obtains the Bicycle
through fraud or misrepresentation; or (7)
uses the Bicycle for any illegal purpose. Renter
authorizes OZ E-BIKES, LLC to collect from a
responsible third party any applicable loss
and/or damage. In the event OZ E-BIKES, LLC
obtains a recovery from a third party after Renter
has paid OZ E-BIKES, LLC for all or part of any loss,
OZ E-BIKES, LLC will refund to Renter any excess
above the amount of the loss plus administrative
fees and other incurred collection and costs and
attorney’s fees.
OZ E-BIKES, LLC is not responsible if Renter
causes injury to another person or if Renter
damages another Bicycle, vehicle, or personal
property of another. Renter agrees to indemnify
and defend OZ E-BIKES, LLC and pay any claim
brought by a third party arising out of Renter’s
use of the Bicycle and for any liability associated
with any personal accident/injury as a result of
Renter’s use of the Bicycle.
Insurance, And Bike Safety:
strength and entails known and unanticipated risks
that could result in physical or emotional injury,
paralysis, death, or damage to myself, to property,
or to third parties. b. I am in sound physical and mental
condition and am able to ride a Bicycle. I can make
informed, objective decisions. I currently have no
known physical, medical, or mental condition
which would impair my ability to ride a Bicycle,
or else I understand I assume all risks that may
be created, directly or indirectly, by any such condition.
appropriate personal insurance coverage which
may include health, life, loss of property, loss of
income, and liability I may cause or suffer while
riding the Bicycle or else I understand I must
solely bear the costs of such injury or damage
and all related costs.
wear an approved helmet and reflective or white
clothing and a light if biking after sundown. I am
aware that electric biking is subject to all applicable
municipal and provincial highway traffic regulations.
I am familiar with the proper use of the Bicycle.
I am aware that there are technicians available to
answer any questions that I may have as to the
proper use of the Bicycle.
Renter assumes all risks, including death or
serious bodily injury, which may result from the
operation of the Bicycle, weather, altitude, accidents,
etc. Renter acknowledges all the risks of operating a
Bicycle on streets, roads, bike paths, bike lanes, and
in traffic, including the risks of serious bodily injury
or death from falling off the Bicycle, colliding with
other Bicycles, motorcycles, motor vehicles, or
other objects, hitting potholes or suffering the
sudden loss of control from flat tires due to unseen
objects puncturing or damaging tires, or brakes
failing, Bicycle malfunctions, and hazards relating to
weather conditions. Despite knowing all associated
risks, Renter freely assumes all risks of personal injury
and/or damage in the operation of this Bicycle and
Renter agrees to hold OZ E-BIKES, LLC harmless from
all claims of injury or damage. Therefore, in consideration
of the opportunity to rent a Bicycle from OZ E-BIKES, LLC,
to the fullest extent permitted by law, I assume all risks
of injury, death, loss, or damage in any way resulting
from my involvement with OZ E-BIKES, LLC. This
assumption of risk includes any injury, death, loss,
damage, or expense resulting from the negligence
of OZ E-BIKES, LLC or its officers, employees, and agents.
OZ E-BIKES, LLC is not responsible for personal
property left on the Bicycle. Renter agrees to
indemnify OZ E-BIKES, LLC in this regard.
Release Of Liability, Waiver Of Claims And Indemnity
Agreement: Understanding the risks described in
this Agreement, to the fullest extent permitted by law,
I, for myself, all of my family, including my spouse,
minor children, and heirs and representatives,
release and indemnify OZ E-BIKES, LLC, its owners,
shareholders, directors, officers, members, managers,
employees, guides, volunteers, agents, subcontractors,
and all other persons or entities acting in any capacity
on OZ E-BIKES, LLC’s behalf from any and all claims
(INCLUDING CLAIMS RELATING TO THE SERVICES OR
NEGLIGENCE OF OZ E-BIKES, LLC), demands for loss,
damages, injuries, or any other causes of action relating
in any way to my Bicycle rental AND I AGREE THAT I, MY
FAMILY AND MY HEIRS WILL NOT SUE OZ E- BIKES, LLC OR
OTHERWISE MAKE ANY CLAIM ON ACCOUNT OF ANY INJURY,
LOSS OF LIFE, OR DAMAGE AND I INTEND THIS RELEASE OF LIABILITY
TO BE EFFECTIVE EVEN IF THE INJURY, LOSS OF LIFE, OR DAMAGE
RESULTS FROM OZ E-BIKES, LLC’S NEGLIGENCE.
makes a claim against OZ E-BIKES, LLC, I agree to
indemnify OZ E-BIKES, LLC and pay all damages,
costs, fees, expenses, and attorney’s fees incurred
by OZ E-BIKES, LLC in defending such a lawsuit or
such claims. In no event will OZ E-BIKES, LLC’s
liability to a Renter be greater than the amount
of the fees paid by the Renter to OZ E-BIKES, LLC
for Bicycle rental, even if the amount of damages
suffered by the participant customer may be greater
than this amount. Furthermore, in no event will
OZ E-BIKES, LLC be liable for any indirect, special,
implied, incidental, consequential, or other damages,
however, caused, whether for breach of contract,
negligence or otherwise, and whether or not advised
of the possibility of such damages occurring.
EXCEPTIONS/EXCLUSIONS. SOME JURISDICTIONS
DO NOT ALLOW THE EXCLUSION OF IMPLIED
WARRANTIES OR THE LIMITATION OR EXCLUSION
OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL
DAMAGES. ACCORDINGLY, SOME OF THE ABOVE
LIMITATIONS MAY NOT APPLY TO CERTAIN PARTICIPANTS.
Except where prohibited, any dispute arising out of
or relating to this Agreement shall be submitted to
mediation. If the matter cannot be resolved through
mediation, then the matter shall be resolved through
BINDING ARBITRATION. The prevailing party shall be
entitled to recover attorney fees and costs. You may
not commence against OZ E-BIKES, LLC or its
affiliates any class action, class arbitration, or
other representative action or proceeding. By
participating in OZ E-BIKES, LLC, except where
prohibited, you agree to this mediation and
arbitration agreement. In doing so, except where
prohibited, YOU GIVE UP YOUR RIGHT TO GO TO
COURT to assert or defend any claims between
you and OZ E-BIKES, LLC or its affiliates. YOU
ALSO GIVE UP YOUR RIGHT TO PARTICIPATE
IN A CLASS ACTION OR OTHER CLASS PROCEEDING.
ARBITRATOR, NOT A JUDGE OR JURY. If this
arbitration agreement is for any reason held
to be unenforceable, any litigation against
OZ E-BIKES, LLC may be commenced only in
the federal or state courts located in Benton
County, Arkansas. You hereby irrevocably
consent to the jurisdiction of those courts
for such purposes and you irrevocably waive
any right to a trial by jury. This Agreement,
and any dispute between you and OZ E-BIKES,
LLC, shall be governed by the laws of the state
of Arkansas without regard to principles of
conflicts of law provided this arbitration agreement
shall be governed by the Federal Arbitration Act.
UNDERSTAND AND AGREE TO THE TERMS AND
CONDITIONS LISTED ABOVE OF OZ E-BIKES, LLC.