Registration

Reservations are strongly recommended for travel during our busy summer and winter months. This will ensure that your place on a guided trip is secured or that your equipment and driver are ready for you upon arrival. We will need to know the dates you wish to travel, the number of people in your party, and the route that you are planning. All reservations require a full name, phone number, and email address. Reservations are only guaranteed once a deposit has been processed and you have received your official booking confirmation from our staff.Reservations are strongly recommended for travel during our busy summer and winter months. This will ensure that your place on a guided trip is secured or that your equipment and driver are ready for you upon arrival. We will need to know the dates you wish to travel, the number of people in your party, and the route that you are planning. All reservations require a full name, phone number, and email address. Reservations are only guaranteed once a deposit has been processed and you have received your official booking confirmation from our staff.

Payment Procedures

The easiest way to make a deposit or payment is by Visa or MasterCard. We will require the card holder’s name, the card number, the expiry date, and the 3 digits on the back of the card. You can email or phone this information to us. All information sent is kept strictly confidential. Unless otherwise arranged or agreed, any balance owing will be charged to the credit card account on file without further notice.

If payments are not received when they are due, Up North Adventures reserves the right to treat the reservation as canceled.

• Winter Day Tours Half Day/Full Day
  Full payment due at time of booking.
  

• Summer Guided Trips
  50% non-refundable deposit due at time of booking
  Full payment due 31 days prior to the start date of the trip

• Self-Guided Trips and Rentals
  25% non-refundable deposit due at time of booking Full payment due 31 days prior to start of trip

• Transportation
  25% non-refundable deposit due at time of booking Full payment due 31 days prior to departure

• Accommodation
  25% non-refundable deposit due at time of booking Full payment due 7 business days prior to arrival.

Cancellation Policy

Cancellation by the customer:
Many of our costs are incurred long before the actual trip, rental or tour takes place. Up North Adventures is bound to the following cancellation fees:

• Winter Day Tours Half Day/Full Day
  • 90 – 61 days before start date ————- 75% of total will be refunded
  • 60 – 31 days before start date ————- 50% of total will be refunded
  • 30 days or less before start date ——— no refund possible
• Summer Guided Multi-Day Tours
  • + 61 days before start date —————- 50% of deposit will be refunded, i.e. 75% of total is refunded
  • 60 – 31 days before start date ———— 50% of total will be refunded, deposit kept
  • 30 days or less before start date ——– no refund possible
• Self-Guided Multi-Day Trips
  • until 30 days before start date ———– 75% of total will be refunded
  • 29 – 15 days before start date ———— 50% of total will be refunded
  • 14 – 7 days before start date ————– 25% of total will be refunded
  • 7 days before and less ———————– no refund possible
• Transportation
  • until 30 days before start date ———- 75% of total will be refunded
  • 29 – 15 days before start date ———– 50% of total will be refunded
  • 14 – 7 days before start date ————- 25% of total will be refunded
  • 7 days before and less ———————- no refund possible
• Accommodation
  • 14 – 7 days prior to arrival —————- No refund of deposit
  • Less than 7 days prior to arrival ——- No refund on full payment

*Cancellation by the customer must be obtained by Up North Adventures in writing

Up North Adventures Ltd. will not be held responsible for any charges imposed by third parties or financial institution and payable by you as a result of credit card or other payment transactions and will not be refunded or return any fees charged by third parties or financial institutions in connection with payments made to Up North Adventures Ltd.

Insurance
We strongly recommend that you purchase trip cancellation, baggage and extended medical insurance, including emergency insurance that covers all expenses associated with evacuation. If you require evacuation for any reason, the expense incurred will be the responsibility of the participant(s) evacuated. Please check your Health Plan to ensure that you are covered.

Cancellation by Up North Adventures:
In the case where Up North Adventures has to cancel a trip due to minimum numbers not being met, we shall refund the full amount paid. We reserve the right to do so within 14 days prior to departure of our trip.

Up North Adventures reserves the right to change itineraries or even cancel a trip, rental or tour if we feel we are forced to do so by circumstances beyond our control (e.g., snow conditions, temperatures, blizzards, river levels, forest fires etc.). If this occurs, we shall endeavor to meet your needs with another trip date / itinerary at the earliest convenience.

• Summer & Winter Day Trips
  
  • Should we be forced to cancel any of our day trips prior to their start time, due to events beyond our control (weather) that make it unsafe for us to take clients on a particular tour, we will try and offer an alternative tour option.
  • Should we be forced to change itineraries or shorten a day trip due to events beyond our control, such as but not limited to weather, that make it unsafe for us to continue, we will be unable to provide guests with a refund. Our guides will try their best to offer an experience as close as possible to the tour booked.
• Multi-Day Trips
  • Should we be forced to shorten or change itineraries on one of our multi-day trips, due to events beyond our control (weather, breakdowns, floods or wild fires) that make it unsafe for us to stick with the original itinerary, we will be unable to provide guests with a refund.
• Rescheduling Your Trip/Tour
  • Up North Adventures will allow a one-time in season reschedule of your trip if we are notified in writing 30 days or more prior to the original start date. Less than 30 days prior to start date a $100 change fee will be applied. New dates are subject to availability of both staff and equipment. If new dates are not agreed upon, we will consider the reservation canceled and retain the deposit.
• Special Requests
  Please let us know at time of booking if you have any special requests for specific boats or types of outfitting. We will do our best to accommodate, however requests are not guaranteed and are subject to equipment and staff availability. Extra expenses may be incurred for non-standard outfitting or equipment, and for services requested outside of normal operating hours.
• Liability
  All guests are required to sign a Release of Claims form for personal responsibility and a Rental Agreement form for equipment responsibility. Any lost or damaged equipment will charge at full retail price. We expect a normal amount of wear and tear on all equipment being rented, however extra damages and repair fees will be decided upon at the discretion of our Operations Manager. All late returns will be charged at an hourly or daily rate as rented.
• Discounts*
  • Youth – Children under 12 receive a 50% discount on guided trips provided the minimum number of adults are paid on the trip or tour. All children must be accompanied by a parent or guardian.
  • Corporate & Group Discounts – Please ask one of our staff for more details.
    *Discounts do not apply to transportation rates.

Additional Information

• Extended guided summer tours are based on a 4-person minimum unless stated otherwise in the specific trip description.
• Summer day trips requiring Up North Adventures’ transportation services are based on a 2-person minimum.
• Guided winter day trips are based on a 2-person minimum booking, unless stated otherwise in the specific trip description.
• Minimum age for snowmobiling trips is 8 years of age, and all children under 16 must be accompanied by a parent or guardian.
• To operate a snowmobile the participant has to be 16 years of age. The decision to allow this remains at the discretion of the guide.
• If a pre-arranged pick-up time with Up North Adventures is not met by the customer, waiting time beyond 1 hour will be charged at our discretion.
• Prior to any trip or rental takes place, a Visa or MasterCard card imprint is required for damage and/or loss to any rental equipment or gear.
• Prices are subject to change without notice.
• All prices are in Canadian dollars and subject to 5% GST (federal tax).